Adobe and Microsoft partner to transform customer engagement across sales, service and marketing
London and Redmond, Wash. — April 29, 2015 — At Adobe Summit in London, Adobe’s annual European Digital Marketing conference, Adobe (Nasdaq: “ADBE”) and Microsoft Corp. (Nasdaq: “MSFT”) today announced a strategic partnership that will redefine how enterprises manage their marketing, sales and service to better engage with customers across touch points. The partnership will […]
Understanding the new UI in Microsoft Social Engagement
Microsoft Social Listening is changing its name to Microsoft Social Engagement (MSE), and with the name change comes amongst other things a significant change to the UI too (a redesigned layout). To read the rest of this article, click here.
Microsoft announces Azure IoT Suite
More and more, we’re seeing the Internet of Things (IoT) become part of the fabric of business, helping converge an organization’s assets, data and processes with people and business systems. Today, this intersection is allowing enterprises to uncover new opportunities, create new business models and transform their operations – from elevators, to particle accelerators and washing machines – to become truly digital […]
Intelligent Customer Engagement with Microsoft Dynamics CRM
Convergence has always been an exciting time for us to share the latest technologies from Microsoft Dynamics. Starting this year, Convergence offers a much broader focus, transforming to become The Microsoft Conference for Business, giving attendees the opportunity to experience the full power of One Microsoft. In his keynote address today, Satya Nadella talked about the […]
Overcoming barriers to successful retail store analytics
The measurement of sales performance and customer behavior rivaling that available online is now within reach in physical stores. Speeding adoption of in-store analytics is the increasing use of smart mobile devices by shoppers and advances in Wi-Fi, Bluetooth and surveillance technology. But the tools for turning valuable customer behavioral insights into something useful are […]
NRF: Tech that capitalizes on physical retail’s strengths
At a keynote session Sunday at the NRF Big Show, Bill Simon, former president and CEO, Walmart U.S., said he believes pure e-commerce plays are “starting to see a peak.” At the same time, arriving technology will finally help retailers capitalize on physical retail’s inherent strengths. To read the rest of this article, click here.
Is online selling gaining more momentum?
E-commerce by all indications delivered another strong holiday selling season in 2014, marked by solid double-digit growth. At the same time, a new report shows brick & mortar suffered a steep decline over the same period. To read the rest of the article, click here.
Digitizing the Enterprise
As a retailer today, if you haven’t gone digital, you’re a step behind the competition. For E-Plus Gruppe, a German telecommunications retailer with more than 400 stores and 25 million customers, the goal has always been simple: provide mobile telecommunications to everyone. To achieve this, the retailer decided to move the company into a mobile […]
ERP Returns $7.23 For Every Dollar Spent
Enterprise Resource Planning (ERP) applications continue to deliver high return on investment (ROI), with an average benefit of $7.23 returned for every dollar spent, according to a Nucleus Research analysis. In fact, the returns are up more than a third from average returns five years ago. The study analyzed the actual costs and benefits of […]
Unraveling Credit Card Merchant Fees
The cost of accepting credit and debit cards has become unavoidable for retailers as our culture continues to shift from paper to plastic – and I’m not talking about grocery bags. The fees imposed on merchants can be confusing, overwhelming, and sometimes a bit shady. Understanding the breakdown of processing fees and pricing models is […]
