ITKare Support SERVICES

What if you could subscribe to support services, instead of guessing a year ahead

Whether you’re wrapping up an implementation, have not had Support for a while, have a catastrophic issues that needs to get addressed ASAP or want to add functionality, we can help. 



The general rule of thumb is that 80% of D365 questions can be solved in 15 minutes or less. Just think how easy it is to find an answer online these days for almost anything. We believe Microsoft Dynamics users should have access to information (that's also reliable) in much the same way.

Software We Support

Our focus is in the following industries. We also have cross industry expertise in the areas of back office financials, inventory and human resources.

Microsoft D365 FO

Microsoft D365 Commerce

Cloud Support

PowerApps Platform

ITKare Support Services

Subscription-based, ongoing support with Help Desk

We approach each projects with a systematic approach to ensure your team is aware of why the project is so important and what is possible when (not if) the team adopts the software. Don’t become another statistic.


One Version Update Assistance

We also offer process optimizations to help you better the leverage the software you already have. 


Custom Development & Enhancements

Whether you must upgrade or it’s just something you’re considering, we can help you navigate the upgrade process to ensure you take the path that’s best for your organization. 


New Functionality & Customizations

Just because the project ends doesn’t mean the support ends. We can augment your existing IT staff or become it with flexible packages.




Training

Whether it’s onsite, or in-house training, or coaching from a product or industry industry perspective, 


Our Support Approach

Our self serve knowledge base combined with our experienced resources and efficient triage process 
aligns resources appropriately and efficiently, which translates into great service for a competitive monthly fee.

80% 
OF PROBLEMS CAN BE SOLVED IN 15 MINUTES OR LESS

A vast majority of issues can be solved quickly with readily available information. We know where to look for this info (hint: it’s not a youtube search). 

FOR THE OTHER 20% WE WILL
GET YOU TO THE RIGHT RESOURCE RIGHT AWAY

We believe that you should align the right resource for a given problem. We are able to provide high touch help by quickly distinguishing what can be solved quickly with available materials. teractions

FOCUS ON SOLVING PROBLEMS ONCE

Our focus is on diagnosing the root cause of the problem and dealign with that, instead of putting  band-aids on over and over

Contact Support Services at the address below or you can read our latest article on all things related to support by clicking the button.

You can reach support services to discuss any challenges you may be having at info@itksolutionsgroup.com with “Support Services” in the subject.