ITKare Support SERVICES

What if you could subscribe to support services, instead of guessing a year ahead

Whether you’re wrapping up an implementation, haven’t had Support for a while, want to add functionality or have catastrophic issues that need to get addressed ASAP, we can help. 



The general rule of thumb is that 80% of D365 questions can be solved in 15 minutes or less. Just think how easy it is to find an answer online these days for almost anything. We believe Microsoft Dynamics users should have access to information (that's also reliable) in much the same way.

Software We Support

Our focus is in the following areas. 

Microsoft D365 FO

Microsoft D365 Commerce

Cloud Support

PowerApps Platform

PowerApps Platform

ITKare Support Services

Subscription-based, ongoing support with Help Desk

We approach each project systematically to ensure your team is aware of why the project is so important and what is possible when (not if) the team adopts the software. Don’t become another statistic.


One Version Update Assistance

If you don’t have an internal IT dept or don’t have the capacity, we make sure you stay on the right software version for your specific needs. No guessing. No surprises. Read More Below.


Custom Development & Enhancements

Whether you must upgrade or it’s just something you’re considering, we can help you navigate the upgrade process to ensure you take the path that’s best for your organization. 


New Functionality & Customizations

Just because the project ends doesn’t mean the Support ends. We can augment your existing IT staff or become it with flexible packages.




Training

Whether it’s onsite, or in-house training, or coaching from a product or industry perspective, we help your team from getting stuck.

the next D365 One Version update deadline is in...

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ONE VERSION UPDATE ASSISTANCE

Stop Stressing Every Six Weeks

This new world of cloud software with a continuous deployment lifecycle opens new doors but comes with challenges. Should we update? Who will test it? When is the next update deadline? (hint: look at the countdown timer to your left – or above on mobile)

we counsel you on each update

What features does this offer? Will it change your processes? How will it impact your modifications? And more.

WE DO THE TESTING

Will the update disrupt daily operations due to changes in functionality? Or will it break or cause a modification you've made to behave differently?

WE become your team

All of this requires time, knowledge and a dedicated team. That's us. We do the research, testing and worrying for you.

Get our free checklist of 8 Situations where Automatic Updates for Microsoft D365 Finance and Supply Chain could become a problem.


Our Support Approach

Our self-serve knowledge base combined with our experienced resources and efficient triage process 
aligns resources appropriately and efficiently, which translates into great service for a competitive monthly fee.

80% 
OF PROBLEMS CAN BE SOLVED IN 15 MINUTES OR LESS

A vast majority of issues can be solved quickly with readily available information. We know where to look for this info (hint: it’s not a YouTube search). 

FOR THE OTHER 20% WE WILL
GET YOU TO THE RIGHT RESOURCE RIGHT AWAY

We believe that you should align the right resource for a given problem. We can provide high-touch help by quickly distinguishing what can be solved quickly with available materials and interactions

FOCUS ON SOLVING PROBLEMS ONCE

Our focus is on diagnosing and solving the root cause of the problem, instead of putting band-aids on the issue

Contact Support Services at the address below or you can read our latest article on all things related to support by clicking the button.

You can reach support services to discuss any challenges you may be having at info@itksolutionsgroup.com with “Support Services” in the subject Line.