Susan Alvarez is the VP of Consulting Services for ITK. She has 2O+ years of experience on both the client and consulting sides of the house, including strategic planning, functional accounting, finance and business process expertise, inventory control and optimization, customer loyalty and unit economics, as well as profit and loss and project ROI analysis. Susan has seen and helped solve a variety business issues from both sides of the table. She is as comfortable at the Board of Directors table as she is in the midst of challenging transactional discussions. She understands buying practices and other customer-facing issues, as well as the internal process issues that help make for a better customer experience. Susan appreciates the business needs and challenges of her clients from her years of hands-on experience, plus has the ability to use software applications as a tool to help solve clients’ needs. On the client side, Susan gained broad experience as a public company Controller (100 unit public chain, $300M in sales) and Chief Financial Officer (for a 55 unit private chain, $100M in sales). In those executive client positions, she worked on an IPO and two secondary offerings, plus oversaw two ERP system conversions. During her career, Susan’s consulting experience was interspersed with client experience (so she has never been absent from the client or consulting worlds for very long). On the consulting side, Susan has worked on over 50 ERP implementation projects (10 of which are Microsoft Dynamics AX), in both support and lead positions. Her experience crosses over all aspects of a project: defining requirements, fit-gap, system design, to-be processes, issue analysis, training (project team and end user), system testing, customizations and post-live support. The industries that she has worked in include retail, distribution, marketing, sales, manufacturing and financials. If software is a means to an end, Susan understands the means, the end and the process issues that run throughout.