Product and Customer Data Management
July 9, 2021
The spark of the idea that is now ITK ignited when co-founders Chris Fibbe and Sam Coluccio reconnected in a parking lot in Beverly, Massachusetts. Chris and Sam had worked together before. Chris was running his own software consulting company working closely with Sam, who was busy establishing himself as a process expert on the software solutions side. Sam would establish his process credentials as the architect of Microsoft’s Software Implementation Process Methodology known as SureStep. While Chris at the time had just sold his company to a Private Equity firm.
“The plus is a sign and symbol, and our outlook in general.”
We make big decisions based on our Values. They are the Ultimate Boss, whether you were hired last week or you’re the founder of the company. Our Values are not empty words put on a plaque in our reception area, they are a set of behaviors we hold ourselves to every day…in good times and bad.
Doing What’s Right, Not What’s Easy
Being Fair in All Situations
Living the Other Values
Consistency Matters
Innovative, yet humble
Collaborative
Taking Care of Business but also taking Time to Connect
Recognizing the Contributions of other team members
Respect for Each Other’s Opinion
Avoid Judging
Ability to discuss when Trust is Broken
Open to making mistakes in order to improve as an individual and as a team
We plan before we execute, but don’t overplan
We share our processes openly with our team
We follow processes and are open to making them better
You are in
a good company
MANAGING PARTNER
Chris Fibbe is a principal and co-founder of ITK. Chris is responsible for setting and implementing the strategic plan, while focusing on maximizing revenue and profitability. He has more than 20 years of successful leadership and frontline experience within the consulting industry. He also has an extensive background in professional services, technology implementation and practice development. Chris has honed his big picture perspective as a member of a number of executive management teams and boards, navigating challenging business cycles and scenarios, including startups, mergers and acquisitions.
Before launching ITK, Chris launched Paradigm Business Solutions, a systems integration firm within the Lawson Software space. He built it through a mixture of organic growth and acquisition. Paradigm became the software maker’s largest implementation services partner and was later acquired by ISH followed by PwC. Prior to that, Chris received top honors at Lawson Software as a sales representative, software consultant, and later as a consultant manager on the Services team.
Clients and consultants have followed him throughout his career. This is no accident as Chris continually cultivates his strategic partnerships in the trenches, the C-Suites, and at all other touch points along the way. He is focused on value-driven results by leveraging the latest technology. He continues to prove that a company can be both financially successful and a place where employees and clients simply enjoy doing business.
MANAGING PARTNER
Sam Coluccio is a principal and co-founder of ITK Solutions Group. With 15+ years of consulting expertise under his belt, Sam has successfully created and lead restructuring initiatives for senior consulting teams, retail organizations and Fortune 500 companies. He has developed a “process first, technology second” consulting approach that emphasizes the importance of aligning software solutions with business processes – not the other way around.
Prior to launching ITK, Sam was the National Director of MCS (Microsoft Consulting Services) for AX and CRM. He spearheaded efforts at Microsoft to reorganize their Dynamics consulting services organization, and was instrumental in building the offshore practice for MSFT in Hyderabad, India. He helped make MCS a profitable business with 6x the revenue compared to when he took over. As importantly, Sam created and deployed the first comprehensive ERP/CRM implementation methodology, SureStep, which was later adopted by the partner channel worldwide and is the standard for all AX implementations. This reengineered consulting practice allowed Microsoft to move away from just being a dev platform into a solution for upper-mid market and enterprise companies. Before Microsoft, Sam was VP of Retail Consulting for Lawson Software where he built a regional and national practice with sustained growth.
Sam’s ability to recruit, hire, train and retain strong business professionals in his practice is a thread running throughout his career. He has a strong passion for innovation, and a truly entrepreneurial spirit. Sam continues to strive for improved results with every engagement, going beyond “best practices” to achieve real value for each of his clients.
CPA, Partner, Services Delivery
Susan Alvarez is the VP of Consulting Services for ITK. She has 2O+ years of experience on both the client and consulting sides of the house, including strategic planning, functional accounting, finance and business process expertise, inventory control and optimization, customer loyalty and unit economics, as well as profit and loss and project ROI analysis.
Susan has seen and helped solve a variety business issues from both sides of the table. She is as comfortable at the Board of Directors table as she is in the midst of challenging transactional discussions. She understands buying practices and other customer-facing issues, as well as the internal process issues that help make for a better customer experience.
Susan appreciates the business needs and challenges of her clients from her years of hands-on experience, plus has the ability to use software applications as a tool to help solve clients’ needs.
On the client side, Susan gained broad experience as a public company Controller (100 unit public chain, $300M in sales) and Chief Financial Officer (for a 55 unit private chain, $100M in sales). In those executive client positions, she worked on an IPO and two secondary offerings, plus oversaw two ERP system conversions. During her career, Susan’s consulting experience was interspersed with client experience (so she has never been absent from the client or consulting worlds for very long).
On the consulting side, Susan has worked on over 50 ERP implementation projects (10 of which are Microsoft Dynamics AX), in both support and lead positions. Her experience crosses over all aspects of a project: defining requirements, fit-gap, system design, to-be processes, issue analysis, training (project team and end user), system testing, customizations and post-live support. The industries that she has worked in include retail, distribution, marketing, sales, manufacturing and financials.
If software is a means to an end, Susan understands the means, the end and the process issues that run throughout.
Interested in a demo? Want to learn more about our services?
Send us a contact request, call us, or check out our locations—your choice.
Sign up to our newsletter for special offers, unique content and industry leading insights!
Copyright 2011-18 © ITK Solutions Group, Inc. Beverly, MA USA All rights reserved
