July 6, 2018

Seven Reports Rural Telecom CFOs Can Pull in Minutes

A CFO’s impact on the organization is governed by how efficiently they can accomplish key tasks and having the right tools to do so. One impediment to a CFO’s productivity is when the CEO asks for reporting that takes time to gather.

Gathering the report could be time consuming because it’s data someone else on the team has, the data’s coming from three different software systems, or the data is sitting in a spreadsheet. Either way, compiling the data and creating the report can be time consuming and is often prone to errors. There is an easier way.

Here are a number of functional processes and reporting elements that modern software technology can help you gather in a matter of minutes – not hours or days.

1) Reconciling Your Bank Account in Realtime

Understanding what your cash position is crucial in any business. Your bank account tells only one part of the story. Uncashed checks, pending transactions, fees, ACHs, chargebacks – this is the full story. Automatically reconciling your bank account using a prior day bank file will enable you to stay on top of problem transactions, accurately know your outstanding checks, manage outstanding deposits, and ultimately better understand where you really stand.

2) Head Count

Business doesn’t get done without people. Headcount can be used as a component to critical KPIs. Are you staffed properly relative to revenue?  What is your overhead growth relative to headcount? How is the company performing relative to head count?  Are your field services costs in line with revenue? There is tremendous power when information in HR can be in your and the CEOs hands in a matter of minutes, and be used as part of critical KPI calculations.

3) Budget Reporting

At the end of the day, CFOs, Finance Directors and Controllers are looking for a golden unicorn. What many call, “One Version of the Truth.”

Consolidating data in a single location within your  organization allows you to pull data out faster and more accurately,  empowering you and senior leadership to make more informed decisions.

How the budget compares to actual, margin by product line. When this is done by spreadsheet you can’t simply pull that data out. The big players in the Telecom market aren’t doing things this way, why should you?

4) Top Vendors & Customers

Imagine if you could have a live snapshot of your vendor and customer relationships. What you owe. Who owes you. Who are we buying from the most? What are you selling the most?  How would that change the decisions you make tomorrow?

5) Inventory Turnover

Making the most of your inventory and finding the balance. When you don’t have enough of it, customers get frustrated, and having too much is not an effective use of cash. Wouldn’t it be nice to track what inventory is currently available and what your turnover is? How long inventory has been in stock. Not a problem.

6) Regulatory Reporting

GAAP says one way, government says another. Technology can help make it easier. You can have accounting layers so whenever you post an entry you can determine which layer to perform the entry. This helps you to report from a single source, killing the Excel wizardry. Two separate layers. One set of books.

7) Fixed Assets

Telco and Broadband providers have a significant amount of fixed assets. It’s essential to keep tabs on these assets to ensure they are properly maintained, accounted for, and properly recorded for GAAP and tax compliance. By being able to effectively manage your fixed assets within a single software platform as your accounting system, you can make sure the infrastructure to operate your business runs properly, because without them, you don’t have a business.

The Difference Between Data and Knowledge

Every organization compiles data. But data is just potential knowledge. Organizations that are competitive in the marketplace are able to use that data to make better business decisions. Enterprise Software technology allows CFOs to bridge the gap between data that sits hidden in corners of the organization to actionable information that can inform decisions.

Imagine looking forward to meeting the CEOs Reporting Requests

There are two primary stages for most CFOs. The first stage is focused on keeping the books in order, basic reporting and dealing with industry regulatory and compliance issues. Then there’s the second stage, which is becoming an advisor to the CEO and Board. Being able to gather reports in real time will help you become more efficient if you’re in the first stage and help you provide valuable insights if you’re in the second stage.

“Digital Transformation for Rural Telecom CFOs”
Join us for a 30-minute webinar, Thursday July 19 at 1 PM CST by Susan Alvarez, former CFO. Click HERE to register. 


About the Author:

Tyler Barron is a Senior Consultant with ITK Solutions Group. He has a retail and finance background which he has put to use helping clients put Microsoft D365 and Dynamics AX to use to solve their business problems. Tyler has worked on projects ranging from a local supermarket chain to a 600+ company shared services conglomerate.


November 15, 2017

How to Set-up 1099s in Microsoft Dynamics AX or D365

ITK 1099 LinkedIn Header Image_600x314It’s almost that time of the year, again.

No, we’re not talking about the holidays. We’re talking about year-end tax prep. We’ve put together a process to help you set-up 1099’s in AX/D365, so they can be sent to vendors and to the IRS. As a reminder, the filing deadline is 1/31/18 for vendors and for the IRS whether you file electronically or by paper.

Process Overview:
1099 processing refers to reviewing and issuing IRS 1099 forms, both to the taxable recipient (vendor) and to the Internal Revenue Service. This document explains the activities in D365 related to 1099 processing.

Process Flow

Process Workflow 

User Roles:                                                             D365 Standard Roles:

  Accounting Manager (there are many roles but this one should cross over all forms shown here)


 Setup for a 1099 vendor:

  • Expand the Tax 1099 fast tab
  • Select the Report 1099

Not applicable to 1099:
[Select the W-9 received box if the W-9 form has been received from the vendor]

Not applicable to 1099:
[Select the Check for W-9 box to verify that the vendor has submitted a W-9 form.  If the vendor has not submitted a W-9 form, a warning message will appear when you create or update a vendor invoice]

  • Enter the Federal tax ID
  • Choose from the list of available Tax ID types
  • Choose from the list of available 1099 boxes.


  • If the organization is owned outside of the USA, select the Foreign entity indicator
  • Select the Second TIN checkbox if you were notified by the IRS twice within 3 calendar years that the payee provided an incorrect taxpayer identification number (TIN)
  • Select from the list of available choices in the Name to use on the 1099
  • Enter the DBA if applicable.
  • Enter the alphanumeric name control ID that the IRS requires to be printed on the mailing label to help validate the vendors EIN in the Name control


To set up state 1099 information, in the Action Pane, within the Vendor tab, select Vendor state tax IDs.


  • From here, enter the information in this form.


The above setup makes all transactions for the vendor default to 100% reportable for 1099.

If we are just tagging the vendor for 1099 activity when we have already processed payments to this vendor (when 1099 reportable transaction have already occurred), D365 has provided a function to go back and mark these transactions as 1099 reportable:



  • The ‘Update 1099’ button updates all records. This function is very useful for tagging transactions for a vendor where we missed initially setting 1099 on. Note: if we have already tagged records as only partially 1099 reportable on this vendor, this will retag all records as 100% reportable, so use this function with care.
  • The ‘Vendor settlement for 1099’s’ shows what records D365 has marked as reportable for this vendor. This is the same form accessed from the ‘Vendor settlement for 1099s’ all vendors view, explained further below.

Mark an invoice as only partially liable for 1099 reporting

After vendors are set up with 1099 information, all invoices naturally default to 100% of invoice amount as being 1099 reportable.  If we want to only partially tag an invoice amount as 1099, follow the procedure below.

Enter the invoice as usual (the amount is #1), then click the ‘1099’ tab:


Fill in the amount subject to 1099 (note the negative sign for regular invoices).


After the invoice is paid, we can see that the proper reportable amount is shown.


1099 Processing and Year End Activities

Generally, 1099s are ready to process when all payables are paid through check date 12/31 of the year to be reported. 1099s are issued to any vendor who received a check dated during the year reported; 1099s are contingent upon check date, not invoice date.

The paper form to the vendor should be mailed by January 31st of the following year. The electronic file of 1099 payments is due to the Internal Revenue Service (IRS) by the last day of February of the following year (the 28th or 29th). The reason for the time between issuing the vendor form and transmitting to the IRS is to allow for any errors pointed out by vendors to be corrected prior to filing the 1099 information with the IRS.

Review 1099 minimums. These minimum reporting amounts rarely change, but D365 has provided a screen to review and adjust these. Verify with IRS documentation that the Tax 1099 field minimums are correct in D365.


The minimum amounts can be adjusted to a higher or lower amount. For each vendor, D365 will issue a 1099 when the amount paid in a tax year exceeds the minimum for the tax year for the 1099 type.

Review 1099s for duplicate taxpayer numbers. This would be when two vendors are using the same taxpayer number on their vendor record.



Review and adjust 1099 information.

Both summary and detailed review reports are provided within D365.

1099_Screenshot_13(1) Is a summary view of 1099 information listed by vendor

(2) Is a report that lists invoice information detail by vendor

(1) Vendor settlement for 1099s’ summary view:


This form has multiple functions.

  • Edit vendor reportable amounts. Click the ‘Vendor 1099 transactions’ button to open a form for the selected vendor. This allows specific transactions to be adjusted (that may not be 1099 reportable in full).


Use the ‘Edit’ button to adjust any of the settled amounts.

  • Add manual reportable amounts. Click the ‘Manual 1099 transactions’ button to create a reportable transaction on a vendor that happened outside of D365 processing. This can be used for data migration (to capture legacy transaction prior to cutover) or to record activity from GL/another system that we want to report on from D365.


Use the ‘New’ button from this form to add a 1099 record.

  • Create the export file for the IRS. Use the ‘Create export file’ to begin the process of IRS reporting (covered in detail later in this document).
  • Print vendor 1099 forms. Use this form, when ready, to print the vendor forms to mail.

1099_Screenshot_17(2) Tax 1099 detail report. This report is used to review, in detail, D365 1099 reportable amounts by vendor.




File with IRS

Create IRS file.
When ready to file forms with the IRS, return to the ‘Vendor settlement for 1099s’ form.

  • Select Create export file button.


The first time you do this, you will need to indicate to D365 that you are filing these forms directly from the software (no 3rd party ISV vendor is required for this, but we need to mark this).


Return to the previous screen.


Now the ‘Create export file’ opens the file production program.


Note options for creating a Test file, which is recommended if you have never filed electronically with the IRS in the past. Since test files may take some time for the IRS to process, you should work through any file testing in advance of the 1/31/18 filing deadline.

Additional Resources for Year-End Reporting
This is also the time of year for Affordable Care Act 1095-C Reporting. We’ve created a step-by-step process, How to set-up ACA 1095-C reporting in Dynamics AX 2012 and D365, to help you put those docs together here.

About the Author: 

Tyler Barron is a Senior Consultant with ITK Solutions Group. He has a retail and finance background which he has put to use helping clients put Microsoft D365 and Dynamics AX to use to solve their business problems. Tyler has worked on projects ranging from a local supermarket chain to a 600+ company shared services conglomerate.



March 9, 2017

How Mid-Market Companies Can Afford High End Consulting Services

ITK-Banner-3.9.17To understand how this is possible, it helps to probe a bit deeper and look into the unspoken benefits of an ERP implementation.

Most companies know the impact of a modern ERP system. It can help you become more efficient. It can help you leverage data and knowledge that may otherwise be buried in one area of your company, so that it can be used by all parts of the company. It can tie together disparate systems. The list goes on.

What does not always come to mind is the unspoken benefits that come with an ERP system. The high-end, high quality consulting that goes along with an ERP Implementation.

Now that is not a given. All consulting companies are not the same. But let’s accept that premise for a minute – that your consulting partner, your System Integrator (SI), has a good understanding of business processes for your industry. They know how to leverage software to solve your business problems. So, in addition to the software, which has tremendous leverage, the SI can have tremendous leverage. (Stick with us for another minute, this is not a shameless plug!)

However, the high-end consulting that often/can/sometimes goes with a standard ERP Implementation comes with a price tag. Sure, there is an ROI story that puts the price tag in context. But for many companies, even with a proven ROI, the cost is a barrier of entry. That is no longer the case.

There is another option.

Mid-market companies – like Telco Coops and Boutique Retailers – are no longer excluded from a high quality ERP system and the high quality consulting that can go along with it because of something called a Template Approach. In short, it removes the high cost of entry that previously stood in the way of mid market companies by using an uber efficient process that takes a fraction of the time and cost. You can read more about it here.

If you’re familiar with the 80/20 Principle, then you are already familiar with a Template Approach. You put a vast majority of your time and effort into the areas where you get the most leverage. As we mentioned above, not every firm can do that. (OK, that was a slight shameless plug.) Your SI must understand business process.

But if they do, you now have access to the high quality consulting that previously was only available to Fortune 500 companies. Because of something called a Template Approach.


February 1, 2017

How an ERP system that used to be out of reach for many companies is now affordable

10917-ITK LinkedIn Ad

First starters, how is this possible? The short answer is a Template Approach. It is an uber-efficient approach to ERP implementations that brings the benefits and efficiencies of a modern ERP system without the high barrier of entry – the large investment.

However, a Template Approach is NOT for everyone. Here is a breakdown of the companies who ARE an ideal candidate and which ones are NOT – and why.

A Template Approach IS for you if:

  • Small to Mid-Tier Company
  • Revenue $100 million – $2 Billion
  • Larger companies for certain processes (accounts payable & core financials)
  • Have Your Own Processes (but you don’t need to)
  • Boutique Retailers
  • Telco Coops (Utility Industry Coops)

A Template Approach is NOT for you if:

  • Cutting edge companies with cutting edge processes
  • Highly technical businesses with set, custom processes
  • Highly complex conglomerates (Fortune 50)

How is this possible?

How is it that companies – who have the biggest need of becoming more competitive and sharing data throughout their organizations – can now run their businesses with the efficiency of a Fortune 500 company? We leverage the 80/20 Principle. Here’s what we mean by that.

Instead of mapping ALL of your processes, we spend time hunting down the areas where you have your own processes, but you don’t need to. Instead of reinventing the wheel, we use a tested-in-the-field process that gets results. We spend 80% of our time on the areas that will get you the most leverage.

Skinny CTA Banner A Template Approach_020117

 One Caveat

There is a catch, however. A Template Approach only works when you know the processes for your industry. Not every Software Integrator (SI) does; ITK Solutions Group does. When your SI  doesn’t know the industry best practices for your industry, they can’t distinguish between the unique processes within your business and where to follow best practices. For some software consulting companies or SI’s, who know software but not business processes, this becomes a wild goose chase with suboptimal results.

You can find out more about how to become a more competitive company that runs like a Fortune 500 company with our free white paper, A Template Approach to ERP Implementations. Or, if you have questions and are interested in finding out how to transform your business, contact Chris Fibbe at




September 8, 2016

Seven Reasons It Takes so Long to Close the Books

7 reasons it takes so long to close

Do any of these seven reasons sound familiar?

Reason #1: Manual Spreadsheets

These are one of the more obvious and common speed bumps in the close process. Using spreadsheets is one of leading indicators of companies who are good candidates for improvement in the close process. Spreadsheets have evolved over the years but they have their limitations. Like all tools, it’s important to use the right tool for the job. What they aren’t particularly well suited for is collecting data from disparate ERP systems and handing off that data. Using manual spreadsheets often add an average of 3-4 days to your close cycle. Plus, if you move off of spreadsheets you can help avoid the next three reasons: people, errors and duct tape.

Reason #2: People

In a process that is largely manual speed is dictated by the pace of the slowest moving element. That means that you can’t close the books until you get whatever you need from other team members (who are often in another office). Your speed, therefore, will be dictated by the pace of the slowest moving individual. “Did Victor get pulled into crunching the numbers for that merger possibility? Great, that means we’ll be closing the books two days later this month. No, there is no “i” in close.

Reason #3: Errors

This problem is an offshoot of people and manual spreadsheets. People are human. Even though finance people are often superhuman, they are fallible. That means errors happen. And when they’re caught, you have to go back and figure out what happened exactly. More importantly, you need to recrunch the numbers. It’s been said that there’s never enough time to do the job. But there’s always time to do it over. Imagine never having to do the job over because of a mistake. Yes, it’s possible. It looks something like this.

Reason #4: Duct Tape

Manual Spreadsheets. An ERP system in the US. Another ERP system in France. Perhaps another system in Sweden. You will have to essentially use Duct Tape to bring all these systems together. To bring all these numbers together. Closing the books isn’t going to be easy. Or is it? Imagine if there was a system that could bring disparate ERP systems together. That’s what Unit4’s Cash and Consolidations makes possible. It brings all your data together. And, unlike duct tape, it does it automatically. Click below to find out how it works.

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Reason #5: Vacations

Vacations are important. There is more and more research addressing not just the importance but NEED for vacations. If you want to be productive over the long term, you MUST take time off. But what happens when Sven takes two weeks off and he’s responsible for consolidations for his region but everyone in the home office in the US is waiting for him. When Sven doesn’t provide his numbers then the global books can’t be closed. The solution is not to cancel vacations. And it’s not to ask everyone to work harder when Sven’s on vacation. It’s to work smarter, not harder. Like using software to bring all your disparate data together. Simply. Automatically.

You may think you don’t have enough time to attend our 30 minute webinar, Shorten the Close Cycle, because you’re busy closing the books. But that is the very reason to attend. 

Reason #6: Fear

For some people involved in the closing process there are concerns that they won’t have anything to do. Often this is a time of constant, frenetic movement. Will someone think we’re not needed. Again, I think you’d be hard pressed to find a controller who couldn’t be leverage in a more strategic way beyond the transactional nature of their old job.

Reason #7: No Close Process

Many companies close the books, they just don’t have a repeatable process to do it. A lack of an understanding of the critical path of the close and efforts to reduce the items in the critical path is often what gets in the way of an efficient close process. A company with multiple currencies, multiple companies can benefit from a process grounded in project management best practices. For the uninitiated that’s a systematic and strategic way to approach the close. Sometimes the close process that really isn’t a process is a product of “that’s just the way we do it here” thinking. If, instead, you think of closing the books as any other project, you can remove reason #7 for why you may be taking so long to close.

These aren’t just seven reasons it takes so long to close the books. They’re seven reason you should attend our 30 minute webinar, shorten the close process. If you’re using manual spreadsheets, deal with multiple currencies and have disparate ERP systems, this webinar is for you.

September 7, 2016

When it comes to Consolidations, 2 > 4

Consolidations 2 > 4

When you’re closing the books, data that is two weeks old is much more valuable than data that is four weeks old. This is an issue for many companies. In particular, companies with multiple currencies, have disparate ERP and other finance systems and are heavy users of manual spreadsheets. Here are the implications of taking a long time to close. 

Expired Data 

Data is best served fresh. Like a new car or a loaf of bread, it starts losing its value quickly. There’s a simple way to find out if your data is fresh. Observe if people care about your data. People stop caring about it when it gets old. They will not put stock in data that is three weeks old. By then, new data is starting to become available.

Side Room Accounting

“Side room accounting” is an unintended consequence of a long close process. Groups will track their own invoices and financials because they need this information. It is a short term solution when relevant data is not available.  The problem is that while they’re engaged in side room accounting, they’re not engaged in consolidations. Which leads to even more inefficiency and a longer close process.


Skinny CTA Banner_082516

Accountant versus Advisor

Accounting provides data. An advisor provides insights. There are two key factors that help you become an advisor with a seat at the table: fresh data and time. Having fresh data that is accurate and relevant is certainly a key factor. But where it gets its true power is with time. An efficient close process affords group finance roles the time to translate data into business insights. Fresh data has value, but having the time to make sense of the data is the true value. This allows you to provide valuable insights to senior leadership in a form they can understand and use.

Now What?

Reducing the time it takes to close is a good thing, right? It is but some people who are engaged in consolidations often worry that they won’t have anything else to do if they speed up the close. Being busy closing is a big part of what they do. For many organizations that provides a disincentive to closing more quickly. Creating an efficient close process helps teams regain control of what can be a messy process. That efficiency doesn’t make the team less valuable, it makes them more of an asset by producing more reliable data. More importantly, it allows for more time to provide insights, instead of just crunching data.



Now we know why 2 > 4, but how do we get to a two week close?  
We’ve partnered with Unit4 to help show you how to close faster, so you can do more of the things you’d rather be doing. Click HERE to attend our free 30 minute webinar, How to Shorten the Close Cycle.

August 24, 2016

9 Things You Could Do if you Closed the Books 9 Days Early


Consolidations are especially challenging for companies in these scenarios:

  • Enter data manually via spreadsheets
  • Disparate ERP & Financial Systems
  • Multiple Currencies
  • Multiple Countries

1) Provide Business Insights to Management (or the Board)
Obviously data is valuable for disclosure, regulatory and budgeting reasons. But imagine if you had time once you closed the books to analyze data. You could then take your insights and provide them to management or board to impact the next period. If the books are not closed until the next period is largely completed, any issues or negative trends will continue over TWO period. A fast close enables the learnings from the recently closed period to be applied to the next period to improve results.

2) Cash Planning
Planning takes, well, time. The kind of time you get when you don’t close halfway, or most of the way, into the month.

3) Revenue Forecasting
Where is revenue coming from and not coming from? Where could it come from? Wouldn’t it be nice to have time to be able to not just ask these questions, but to answer them?

4) Risk Analysis
Where are the vulnerabilities in your business? Are you taking too many risks? Or are you not taking enough risks?

5) Budget Forecasting
How many other items do you have to get to before you get to budget forecasting. And, once it comes up on the list, how much time and energy will you have to dedicate to it?

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6) Scenario Planning
Strategic Financial Planning – otherwise known as What if planning. What if we acquired X Company? Or, What if we merged with Y company? What if you had more time to ask ‘what if’?

7) Long Range Planning
Imagine if you had time to examine and improve upon your core business model. Take on new initiatives for the finance department.

8) Evolve Your Role
What if your role changed from disclosure and regulatory – to risk analysis, revenue analytics and long term strategic planning? Whether you’re a CFO or Controller, what if you could be a rain maker, instead of a bookkeeper?

9) Take a Personal Day
Maybe you would want to spend time on numbers one through eight. But what if you could attend your child’s soccer game or school play? Or any number of events you might ordinarily miss. So when you come back to work you come back refreshed.

OK, but how do you Close 9 Days Earlier? 
We’ve partnered with Unit4 to help show you how to close faster, so you can do more of the things you’d rather be doing. Click HERE to attend our free 30 minute webinar, How to Close the Books Faster.

May 3, 2016

ERP Software Selection: Crucial Questions To Ask

ERP Software SelectionSo you’ve finally decided it was time to kick your antiquated systems to the curb and begin the exciting journey of selecting a new ERP solution? That’s good news! We here at ITK know how daunting the ERP software selection process can be when you don’t have the experience that’s required to effectively sift through all the ERP products and partners available to you. Especially if you don’t know which questions to ask, and what factors need to be considered. Thankfully, there are several experienced companies that provide ERP related software selection services, and we happen to be one of them. But, for those brave companies that choose to navigate the ERP software selection process alone, we’ve compiled a list of 17 questions for your company to ask before you select your next ERP software solution and partner.

1. What’s the average 5-7 year TCO & ROI for the ERP solution(s) being considered?

Initial implementation costs (license fees, consulting fees, hardware costs, etc.…) should not be the only costs that your company takes into consideration when selecting a new ERP solution. Just because an ERP solution may cost less to implement, up-front, does not mean that it is going to be cheaper in the long-run. Typically, companies will look to update / implement an ERP solution every 5-7 years, so it’s extremely important that your company try to find some facts and figures that show you the average 5-7 year Total Cost of Ownership (TCO) and Return on Investment (ROI) associated with each ERP solution being considered. Finding an unbiased resource that provides 5-7 year average TCO and ROI calculations for each given ERP product can be quite difficult. However, it’s not impossible. Using figures from a decade-old average TCO and ROI research study may not give your company the most accurate figures to work with, but it should at least give your company a solid baseline TCO / ROI calculation for each ERP product being considered.

Related Post: Calculating the Post-Deployment ROI of your ERP Investment: 3 Step Process

2. Is the ERP solution provider continuing to invest in R&D?

Generally speaking, the product life-cycle for most ERP solutions is anywhere between 5-7 years. Which is why it’s so important that you look for an ERP solution provider that’s continually investing in the research and development of their product. Most ERP solution providers will offer their current / potential customers a product roadmap. Typically, these ERP product roadmaps will give your company a better idea of the level of commitment that each ERP solution provider dedicates to their product. Finding an ERP solution provider that dedicates a reasonable amount of funding into R&D will help reduce the chances of your selected ERP solution becoming discontinued or unsupported. Obviously, these product roadmaps cannot predict the future, but they can still provide your company with the insight necessary to select an ERP solution that will be the best long-term investment. Finally, you will want to make sure that you’re investing in an ERP product that’s going to add new functionality to keep pace with business evolution. A healthy investment on the part of the software vendor suggests that you will receive new and better functionality for free as part of your annual maintenance.

3. What are the average annual maintenance and support costs?

It’s a bit harder to find accurate and up-to-date resources regarding average maintenance and support costs, but the information is out there. Even older research studies that address this question can provide your company with valuable insight into the average maintenance and support costs associated with each ERP solution being considered. Getting more granular, your company should seek out information regarding the average annual percent change in maintenance and support costs for each of the prospective ERP solutions. That information might be even harder (if not impossible) to find online, but most ERP software providers / partners should be able to answer that question for you.

4. How easy is the ERP solution to use and learn?

When moving to a new ERP solution, you’ll want to consider how easy the software is to use and learn. If it’s overly-complicated then users will be less likely to adopt the software, which can lead to some serious issues down the road. Implementing an ERP solution that has a smaller learning curve will not only reduce the initial training costs associated with a new ERP implementation, but also the on-going costs that your company will incur as you hire and train new employees. It’s also very important that you ask the ERP solution provider(s) what type of training and resources they offer their user-base. Typically, ERP products with a larger user-base will have a more active online community and offer users access to a more robust product resource library. Which makes it a lot easier for your users to learn the new product, and will also reduce their reliance on customer support services.

Click here to access our free ERP Software Selection Accelerator Cheat Sheet.