As a retailer today, if you haven’t gone digital, you’re a step behind the competition. For E-Plus Gruppe, a German telecommunications retailer with more than 400 stores and 25 million customers, the goal has always been simple: provide mobile telecommunications to everyone. To achieve this, the retailer decided to move the company into a mobile app, which would streamline, digitize, and simplify processes, as well as create a superior overall customer experience. To read the rest of this article, click here.