5 Tips That Maximize the Value of Your CRM Software
At its core, CRM software provides companies a solution intended for customer data management, and the automation of certain sales, marketing, and customer service related functions. But for some companies, their CRM software has become nothing more than a glorified phone book. When CRM software is used like this, it can make it difficult for […]
Poor Accounting Practices, Not the Skill of Thieves, Results in Financial Losses
A recent article in the Wall Street Journal titled ‘Hackers Trick Email Systems into Wiring Them Large Sums’ discusses losses estimated at $1B over the last two years from email hacking schemes. The gist is that thieves get control over email accounts and then direct company employees to pay possibly legitimate invoices to fraudulent bank […]
Retail Merchandising Decisions: Art versus Science
Choosing which products to purchase and in what quantities is one of the biggest decisions any Chief Merchandising Officer will make. These decisions can make or break a company’s seasonal sales (and, given the thin margins many retailers operate on, can make or break a company financially). Retail systems now provide a wealth of item-level […]
Microsoft Dynamics CRM and Click Dimensions: Landing Pages
The integration between Microsoft Dynamics CRM and ClickDimensions provides a wide variety of feature-rich marketing tools. Tools that can be powerful assets for a company if they know where to find them, and more importantly, how to use them. Click Dimensions already provides outstanding training for their users, but we wanted to offer some tips […]
15 signs that it might be time to reevaluate your ERP solution
Implementing a new ERP solution is a decision that most companies choose to avoid until it becomes absolutely necessary. This is understandable when you take into consideration the sizable capital investment and time commitment that goes along with it. Not to mention the potential risk that companies are exposed to (unexpected delays & costs) during […]
Tips to “Lean-Out” the RFP Process for Software Selection
A crucial step to any software selection process is the creation of the Request for Proposal (RFP) documents. These documents help companies identify which product(s) / vendor(s) will be the best fit in terms meeting their pre-established requirements. However, most companies are not doing their due diligence when it comes to gathering requirements, which is […]
Calculating the Post-Deployment ROI of your ERP Investment: 3 Step Process
Last week we discussed the importance of Calculating the Pre-Deployment ROI of your ERP Investment, and also gave some insight into how to begin that process. For some of you, it may already be too late to calculate the pre-deployment ROI of your ERP solution. So this week, we’ll go over the steps necessary to […]
Calculating the Pre-Deployment ROI of your ERP Investment
When the term ROI is brought up in relation to ERP investments, it’s often assumed that an ROI calculation can’t be derived until a solution is selected and implemented. But, according to Nucleus Research’s ‘The ROI for ERP: An Overall Approach’ calculating an estimated ROI, before-hand, can help establish a solid baseline for comparison with […]
The Ultimate Goal Of Omni-Channel Retail
The word “Omni-channel” has rapidly become a common buzzword amongst the retail community, and rightfully so. It’s a powerful way for retailers to connect with their customers on a deeper level, and deliver a shopping experience that’s custom-tailored specifically around their personal tastes and preferences. But, keep in mind that being a “true” Omni-channel retailer […]
Alerts in Microsoft Dynamics AX 2012 – Overview Guide
What is an alert?: An ‘alert’ is a system notification in Microsoft Dynamics AX to a user or a group of users. Alerts can be programmed to pop up in the lower right hand portion of the users’ screens in AX. Alerts can also be set to send an email. Alerts can be triggered by: […]
