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You may have solid product(s) but is your organization ready to support the onslaught of new customers? Wait, aren’t new customers supposed to be a good thing? The answer is actually yes and no.
• Are you recreating the wheel every time you get a new customer?
• Are your implementation estimates based on the “WAG” or “wing it” methodology?
• Do you often have to go back with change orders because the original implementation estimate was not accurate?
Or, worse yet, are you absorbing the cost over-runs?

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