Microsoft Social Listening is changing its name to Microsoft Social Engagement (MSE), and with the name change comes amongst other things a significant change to the UI too (a redesigned layout). To read the rest of this article, click here.
More and more, we’re seeing the Internet of Things (IoT) become part of the fabric of business, helping converge an organization’s assets, data and processes with people and business systems. Today, this intersection is allowing enterprises to uncover new opportunities, create new business models and transform their operations – from elevators, to particle accelerators and washing machines – to become truly digital businesses. To read the rest of this article, click here.
The Microsoft Conference for Business intelligent customer engagement
The measurement of sales performance and customer behavior rivaling that available online is now within reach in physical stores. Speeding adoption of in-store analytics is the increasing use of smart mobile devices by shoppers and advances in Wi-Fi, Bluetooth and surveillance technology. But the tools for turning valuable customer behavioral insights into something useful are not fully mature, and retailers lack a full understanding of how to implement them. To read the rest of this article, click here.
At a keynote session Sunday at the NRF Big Show, Bill Simon, former president and CEO, Walmart U.S., said he believes pure e-commerce plays are “starting to see a peak.” At the same time, arriving technology will finally help retailers capitalize on physical retail’s inherent strengths. To read the rest of this article, click here.
E-commerce by all indications delivered another strong holiday selling season in 2014, marked by solid double-digit growth. At the same time, a new report shows brick & mortar suffered a steep decline over the same period.
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As a retailer today, if you haven’t gone digital, you’re a step behind the competition. For E-Plus Gruppe, a German telecommunications retailer with more than 400 stores and 25 million customers, the goal has always been simple: provide mobile telecommunications to everyone. To achieve this, the retailer decided to move the company into a mobile app, which would streamline, digitize, and simplify processes, as well as create a superior overall customer experience. To read the rest of this article, click here.
Enterprise Resource Planning (ERP) applications continue to deliver high return on investment (ROI), with an average benefit of $7.23 returned for every dollar spent, according to a Nucleus Research analysis. In fact, the returns are up more than a third from average returns five years ago. The study analyzed the actual costs and benefits of Nucleus published case studies on individual companies’ ERP deployments. To read the rest of this article, click here